Harnessing human-AI collaboration per un percorso di AI che supera i piloti

# Introduzione L'anno scorso ha segnato un punto di svolta nella conversazione aziendale su AI. Mentre l'investimento in AI è mai stato più alto, il percorso da pilot a produzione rimane insidioso. ## La sfida centrale La sfida centrale, quindi, si posiziona nell'area della riflessione su come le persone, i processi e la tecnologia lavorino insieme. ## Esempi di settori in difficoltà Accanto a settori così diversi come customer experience e attrezzature agricole, lo stesso schema sta emergendo: Strutture organizzative tradizionali— decisioni centralizzate, workflow frammentati, dati dispersi su sistemi incompatibili—are dimostrando troppo rigida per sostenere l'AI agente. ## Riconsiderare il ruolo dell'uomo Per sbloccare valore, i leader devono ripensare come si prendono decisioni, come si esegue lavoro e cosa possono contribuire gli esseri umani in modo unico.

# Introduction Last year marked a turning point in the corporate AI conversation. After a period of eager experimentation, organizations are now confronting a more complex reality: While investment in AI has never been higher, the path from pilot to production remains elusive. Three-quarters of enterprises remain stuck in experimentation mode, despite mounting pressure to convert early tests into operational gains. ## The Central Challenge The central challenge, then, lies in rethinking how people, processes, and technology work together. ## Industry Examples Across industries as different as customer experience and agricultural equipment, the same pattern is emerging: Traditional organizational structures—centralized decision-making, fragmented workflows, data spread across incompatible systems—are proving too rigid to support agentic AI. To unlock value, leaders must rethink how decisions are made, how work is executed, and what humans should uniquely contribute. ## The Importance of Human Verification ‘It is very important that humans continue to verify the content,’ Ryan Peterson, EVP and chief product officer at Concentrix, says. ## Operationalizing Human-AI Collaboration Much of the conversation centered on what can be described as the next major unlock: operationalizing human-AI collaboration. Rather than positioning AI as a standalone tool or a “virtual worker,” this approach reframes AI as a system-level capability that augments human judgment, accelerates execution, and reimagines work from end to end.