A Hilton branded hotel initially refused to host members of the Department of Homeland Security (DHS). The hotel then backpedaled, issuing a public apology. ## The Controversy The incident surfaced when the official DHS X account posted screenshots of emails in which the hotel communicated that it would not accept reservations from ICE or immigration agents. One of the emails stated that reservations made by DHS personnel would be canceled. ## Hilton's Apology In a statement, Hilton clarified that the hotel in question is independently operated and that the actions taken do not reflect the group's values. The company added that it had contacted the hotel directly and that the hotel had apologized for the incident. Hilton reiterated that its properties are open to everyone and that it does not tolerate any form of discrimination. Everpeak Hospitality, the company that manages the hotel, issued a similar statement, apologizing for the inconvenience and assuring that the affected customers would be compensated. ## Background The incident is reminiscent of the case of a web designer who refused to provide services to same-sex couples, a matter that has ignited debate about the obligation to provide services to everyone, regardless of personal beliefs.