๐ LLM
AI generated
Bias Beneath the Tone: Empirical Characterization of Tone Bias in LLM-Driven UX Systems
# Introduction
Language models are now an integral part of our interactions with technology. However, recently discovered hidden biases in their responses. A study analyzed language models and found that they can have tone tendencies, influencing user perception of trust, empathy, and fairness.
## Method
Researchers created two synthetic dialogue datasets: one generated from neutral prompts and another explicitly guided to produce positive or negative tones. Using a weak supervision technique with a pre-trained DistilBERT model, they labeled tones and trained several classifiers to detect these patterns.
## Results
Models achieved macro F1 scores up to 0.92, showing that tone biases are systematic, measurable, and relevant to designing fair and trustworthy conversational AI.
## Technical context
Language models have revolutionized the software industry of voice assistants. However, their impact on biases and emotional impact is still poorly understood. This study opens a new perspective on the need to analyze and control language models to ensure balanced communication.
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