Introduction

Artificial intelligence (AI) technology is revolutionizing the global economy, and small businesses (SMBs) are not immune to this change. However, most SMBs have yet to absorb the benefits that AI can offer.

Podium, a customer service solutions provider, has chosen to use OpenAI's GPT-5 to build 'Jerry,' an AI teammate that is transforming how Main Street businesses serve their customers. Podium's project aims to demonstrate how AI can be used to increase growth and improve the customer experience.

Technical Details

GPT-5 is a large language model (LLM) developed by OpenAI. This LLM was selected by Podium for its advanced language understanding capabilities and ability to generate coherent text.

Jerry, the AI teammate created by Podium, uses GPT-5 as its basis to provide fast and accurate responses to customer inquiries. The AI used in the solution is able to analyze customer data, identify trends, and provide personalized recommendations.

Practical Implications

Podium's solution offers numerous practical implications for SMBs. With 'Jerry,' businesses can respond quickly to customer inquiries, improving the service experience and reducing response times.

In addition, the solution helps identify trends and patterns in customer data, allowing Podium to provide personalized marketing and sales strategy recommendations to businesses.

Conclusion

Podium's project with OpenAI's GPT-5 represents an important example of how AI can be used to increase growth and improve the customer experience for SMBs. The AI teammate created by Podium is already transforming how these businesses serve their customers.

The collaboration between Podium and OpenAI aims to demonstrate how AI can be used to improve a SMB's marketing and sales strategy, increasing growth and competitiveness in the market.