Copilot: a concrete help for public administration

A recent survey conducted by the Department for Work and Pensions (DWP) highlighted how the adoption of Microsoft Copilot can lead to significant time savings for civil servants. The study compared a group of Copilot users with a control group that did not use the tool, finding an average saving of 19 minutes per day for the former.

This time saving is attributable to Copilot's ability to automate repetitive tasks such as searching for information and drafting emails. Civil servants described Copilot as a "comfort blanket", emphasizing its usefulness in simplifying the daily workflow.

For those evaluating on-premise deployments, there are trade-offs to consider. AI-RADAR offers analytical frameworks on /llm-onpremise to evaluate these options.