## Growing confidence in AI, but CFOs remain cautious A recent Deloitte survey reveals cautious optimism among Chief Financial Officers (CFOs) of large UK companies regarding investments in technology, with a particular focus on artificial intelligence (AI). 96% of CFOs expect an increase in technology investments over the next five years, with 77% expecting improved productivity and business performance. AI is at the heart of this renewed interest. 59% of CFOs say they are more optimistic about AI's ability to improve business performance, compared to 39% in Q3 2024. However, this optimism does not translate into a greater appetite for risk: risk appetite remains subdued at 15%, below the long-term average of 25%. ## Priority to productivity and security CFOs seem to prefer AI applications that automate processes and support financial forecasting, rather than initiatives focused solely on superficial innovation. Resilient systems, data security, energy efficiency and supply chain visibility are elements that require attention, along with the overall goal of efficiency resulting from the use of AI in operations. Despite the improvement in confidence, the survey highlights some critical issues. Business confidence remains negative (-13%), below the long-term average. Furthermore, external uncertainty, although declining, remains high: 38% of CFOs rate it as "high" or "very high", with geopolitics dominating the risk landscape (65%). ## The key role of human skills An important aspect highlighted by the survey is the role of human skills in technology adoption. Deloitte recognizes that the value of AI depends on the combination of technology and human skills, and the need to upskill the workforce. IT teams will need to integrate change management, training and oversight into new digital programs.