AI and the impact on work: ServiceNow's alarm

Bill McDermott, CEO of ServiceNow, has expressed concerns about the impact of artificial intelligence (AI) on the labor market, particularly for recent graduates. According to McDermott, the unemployment rate among young people could exceed 30% due to the increasing automation of entry-level tasks.

His argument is based on the idea that AI agents will be able to perform much of the routine work that was traditionally used to train junior employees. This change could significantly reduce employment opportunities for young people entering the workforce, limiting their ability to gain practical experience and develop skills.

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