Introduction

SAP ran an internal experiment to gauge consultant attitudes toward AI, with four teams rating the work of AI co-pilot Joule for Consultants as about 95% accurate. Only when asked to validate each answer one by one did they discover that the AI was highly accurate, surfacing detailed insights the consultants had initially dismissed.

Technical details

The AI co-pilot, Joule for Consultants, was used to complete over 1,000 business requirements. Four teams were called in to review the material and found it impressive.

Practical implications

The analysis revealed that the key to achieving this high level of accuracy was integrating AI into consultant workflows. Consultants can focus on spending less time on technical systems and more time understanding customer industry and business goals, allowing AI to handle the heavy lifting.

Future prospects

The experiment demonstrated how AI can be used to help consultants achieve a higher level of precision and efficiency. SAP is working towards creating systems that can interpret entire business processes and take autonomous decisions.

Integrating AI into consultant workflows

According to Guillermo B. Vazquez Mendez, chief architect at SAP America Inc., 'AI does not replace human experience, but amplifies it'. The goal is to create a consultant of the year 2030 who is human, aided by AI.

How Joule for Consultants works

Joule for Consultants is an AI co-pilot that uses prompt engineering to get precise responses. Consultants learn how to use these prompts to get accurate and structured answers.