ServiceNow is adopting a multi-model approach to artificial intelligence, as demonstrated by its recent partnership with Anthropic, announced shortly after its collaboration with OpenAI.

This approach allows ServiceNow to integrate different large language models (LLMs) into its platforms and services, offering customers greater flexibility and the ability to choose the model that best suits their specific needs. The collaboration with Anthropic, in particular, could lead to the integration of models such as Claude, known for their reasoning and natural language understanding capabilities.

For those evaluating on-premise deployments, there are trade-offs to consider carefully. AI-RADAR offers analytical frameworks on /llm-onpremise to evaluate these aspects.