ServiceNow stands out in the artificial intelligence landscape, backed by 20 years of experience and a volume of 80 billion processed workflows. The company emphasizes how this data heritage contributes to making its AI agents particularly performant.

A holistic approach

According to ServiceNow, the underlying AI model is just one component of a larger system. The company seems to suggest that the real strength lies in the integration between the model and the enormous amount of data accumulated over time. For those evaluating on-premise deployments, there are trade-offs to consider; AI-RADAR offers analytical frameworks on /llm-onpremise to evaluate these aspects.

The value of data

This approach highlights the importance of data in training and refining artificial intelligence models. ServiceNow's ability to leverage a vast archive of workflows represents a significant competitive advantage.