NYC AI Chatbot: A Failed Experiment

New York City has shut down an AI-powered chatbot that was designed to help local business owners by answering their most common questions. The system, powered by Microsoft technology, proved unreliable, often providing incorrect information.

Budget Cuts and Priorities

The decision to deactivate the chatbot comes at a time of financial difficulty for the city, which is facing a budget deficit of $12 billion. In this context, the administration decided to focus resources on essential services, considering the chatbot not a priority.

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